Returns & Refunds Policy
At The Bronze Society, we want you to be happy with your order. If something isn’t right, we’re here to help.
🔄 Change of Mind
If you’ve changed your mind about your purchase, you can request a return within 14 days of receiving your order, provided the product is unused, unopened and in its original condition.
For hygiene reasons, we cannot accept returns of tanning creams or cosmetic products that have been opened, used or unsealed, unless the product is faulty or your order is incorrect.
Customers are responsible for the cost of returning an unwanted item.
Please contact us before sending anything back so we can provide the correct return instructions.
📦 Damaged or Faulty Items
If your order arrives damaged or you believe your product is faulty, please contact us as soon as possible at thebronzesocietyx@gmail.com.
Please include your order number, a description of the issue and clear photographs of the product and packaging where relevant.
We’ll review the issue and, where appropriate, arrange a replacement or refund.
🛒 Incorrect Items
If you’ve received the wrong product, please contact us as soon as possible.
We’ll arrange the appropriate resolution and won’t expect you to pay return postage for an item we sent incorrectly.
💰 Refunds
Once your return has been received and checked, we’ll let you know whether your refund has been approved.
Approved refunds will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process the refund.
📮 Return Conditions
Returned items must be:
- Unused
- Unopened and sealed where applicable
- In their original condition
- Returned with their original packaging where possible
We reserve the right to assess returned products before approving a refund.
⚖️ Your Consumer Rights
Nothing in this policy affects your statutory rights under UK consumer law.
If you have any questions about returns or refunds, please contact us at:
thebronzesocietyx@gmail.com